Customer Service

Shipping & Delivery
We will ship your product anywhere in the world. We ship to the Continental USA. Customer is responsible for all shipping charges. All return shipments must be made by the customer, and we are not responsible for any shipping charges. It is the customer's responsibility to be available at time of delivery to check all quantities of packages and damaged goods. Shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. We ship proper quantities in good condition.
Privacy & Security
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
Returns & Replacements
All Return have a 20% restocking fee. We guarantee that product is not dead on arival, and will replace any faulty product. Do not return goods to Discount Fence Supply, Inc. without first securing a RMA (Return Merchandise Authorization) code, any returns without a RMA will not receive a refund. Please email or call 1.800.878.7829 to talk to a representative about returning merchandise.
Orders can be placed multiple ways:
1. Online:
2. Via Phone: (800.878.7829)
3. Via Fax: (330.650.9004)
4. Via Email:
Payment, Pricing & Promotions
The materials appearing on Discount Fence Supply, Inc.'s web site could include technical, typographical, photographic, or pricing errors. Any and all pricing errors will be fixed as soon as they become apparent. Discount Fence Supply, Inc. reserves the right to cancale any order at any time. Discount Fence Supply, Inc. does not warrant that any of the materials or prices on its web site are accurate, complete, or current. Discount Fence Supply, Inc. may make changes to the materials contained on its web site at any time without notice. Discount Fence Supply, Inc. does not, however, make any commitment to update the materials.
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.